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Contact
One address, and it goes straight to the desk
There is no contact form here. A form would only send an email anyway, and a static site cannot honestly promise you that it arrived.
Email us
That address reaches the people who write and check the site. Please put the operator name or page in the subject line if your message is about a specific entry — it gets to the right place faster.
Good reasons to write
- A factual correction. If something we have published does not match the Gambling Commission’s register, tell us. Include the page and, if you have it, the register record. See corrections for what happens next.
- A licensing query. If you think an operator’s licence status, licence number or authorised domain has changed since we last checked, we want to hear about it before your readers do.
- Commercial and partnership enquiries. Including affiliate arrangements and anything to do with how operators appear on the site.
- Press and data queries. We are happy to explain the scoring method or point you at the underlying register datasets.
Things we genuinely cannot help with
We would rather say so now than waste your time.
- Account problems, withdrawals and disputes. We are not the operator and have no access to any gambling account. Contact the operator directly; if that fails, GB-licensed businesses must offer free access to an approved alternative dispute resolution provider.
- Complaints about an operator’s conduct. Those belong with the operator and, where appropriate, the Gambling Commission.
- Urgent support with gambling harm. Please do not wait on an email. The National Gambling Helpline run by GamCare is free, confidential and available around the clock.
- Bonus codes, account openings or anything transactional. We hold no funds and cannot open, close or credit anything.
What to expect
Every message is read. We are a small operation and we are not going to invent a response-time guarantee we cannot keep, so we will not quote one. Corrections that can be settled against the register are dealt with first, because those are the ones that affect what other people read.
